FAQ
Frequently asked questions
1. Can I collect my goods from physical stores?
Yes, you can pick up your goods free of charge from the Gautora warehouse.
2. The Gautora trademark
We order our own brand parts from factories that meet the highest standards. With more than two decades of experience, we have selected the best factories for different categories of parts. As a result, we have good quality and a wide range of products at affordable prices.
3. How much does it cost to deliver goods in Lithuania?
Delivery costs in Lithuania are calculated according to the weight and size of the goods. You will always find the estimated delivery cost at the end of the order process.
4. How long does it take to deliver goods in Lithuania?
In Lithuania, delivery takes between one and two working days.
5. Do you send goods abroad?
Yes, we ship to all countries in Europe, the CIS and elsewhere. Please contact your manager for delivery to foreign countries.
6. How much does it cost to deliver goods to foreign countries?
An individual delivery charge is calculated for each foreign country. Please contact the manager for a delivery quote.
7. How long does it take to deliver goods to foreign countries?
Shipments to foreign countries are delivered directly to the recipient within 3-6 working days, depending on the foreign country. In some cases, parcels must be collected from the post office or other nearest terminal.
8. How do I know that my goods have been dispatched or are ready for collection?
Customers are informed of the goods dispatched/ready for collection by phone call, SMS or email.
9. How long do I have to return the goods?
Individuals can return goods within 14 calendar days. Wholesalers / legal entities can return goods within 30 calendar days.
10. Which goods cannot be returned?
All items can be returned except original and quality electrical/electronic goods.
11. Can I return a used product?
A used product can only be returned if it is covered by the warranty. We will inspect the returned product to assess whether it is a factory defect or damaged by improper use. If it is found to be a factory defect, a refund will be issued.
12. Can I return a product that has been removed from its packaging?
Yes, you can return an item that has been removed from its packaging. The packaging must be in good condition. We do not consider minimal changes to the packaging to be material. The most important thing is that the returned product is in its original packaging and bears the seller's/supplier's stickers/codes.
13. Can I return a defective product?
Yes, you can return a faulty product. Please inform us of the defective item within 1 working day of delivery.
14. How do I return a defective product?
Please inform us of any defective goods within 1 working day of delivery. Please contact the manager using the contact details on the main page of the website and you will be provided with information on how to return the product.
15. Are the brake discs priced per unit or as a set of 2?
Brake discs are sold in units of 1, so the price is per unit. Brake pads are sold as a set, front or rear - price is per set.
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